ghbass-eu

We have an up-to-date stockists page that will give you all of this information.

We have an up-to-date stockists page that will give you all of this information.

Is your customer service team able to tell me where I can find a specific product?

Product Information

Do I need to have an account to place an order?

What do I do if I have forgotten my password/login details?

Does registering mean that I will start receiving promotional emails?

Will my details be kept private?

How do I subscribe to your newsletter?

Account

What happens after I place my order?

I haven't received my order confirmation or emails for my order?

I have made a mistake on my order and need to change/cancel it. What do I do?

My order has been cancelled. Why is this?

My order has arrived by there is an item missing. What do I do?

I have received the wrong item in my order. What do I do now?

What payment methods do you accept?

What shoe sizes are shown on your website?

Is there a size guide to help me?

Orders

Do you ship internationally?

Who delivers my shoes?

How long does delivery take?

What are your delivery charges?

How do I track my order?

What happens if I am not in when my delivery arrives?

Do I need to sign for my delivery?

Can I change the delivery address once my order has been placed?

Do you deliver to BFPO or PO Box addresses?

Delivery

UK Returns Policy

EU Returns Policy

UK & EU Exchanges Policy

Can I Process My Return Through Another Carrier?

Returning Faulty Items

EU Delivery Options

I bought my shoes from another stockist and have found a fault. What do I do now?

Do I pay for the cost of the return? Do you reimburse delivery charges for returns?

Will I receive my refund?

If you are issued with a Credit Note

Can you confirm receipt of my shoes/confirm refund?

I sent my shoes back but I haven't received my refund or credit email?

I've been sent an incorrect item, an odd item or an item is missing. What do I do?

Returns & Exchanges

How do I find what I am looking for?

I've seen a product advertised, how do I find it?

I've seen a product of yours but I can't find it online?

I would like to know if/when a product will be back in stock. Is this possible?

Can I pre-order an item if it is not currently in stock?

What is the difference between the Easy Weejun and a Weejun?

How does Amazon Pay work?

How does PayPal work?

How does Klarna work?

Payment Methods

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Promotions

Is your customer service team able to tell me where I can find a specific product?Updated 5 months ago