ghbass-eu

Our couriers will need to obtain a signature to make the delivery so we advise delivering to an address where someone will be able to sign for it between the hours of 8am-8pm Monday-Friday. If you are unable to sign for the delivery, the courier will notify you.

Our couriers will need to obtain a signature to make the delivery so we advise delivering to an address where someone will be able to sign for it between the hours of 8am-8pm Monday-Friday. If you are unable to sign for the delivery, the courier will

Do I need to sign for my delivery?

Delivery

Do I need to have an account to place an order?

What do I do if I have forgotten my password/login details?

Does registering mean that I will start receiving promotional emails?

Will my details be kept private?

How do I subscribe to your newsletter?

Account

What happens after I place my order?

I haven't received my order confirmation or emails for my order?

I have made a mistake on my order and need to change/cancel it. What do I do?

My order has been cancelled. Why is this?

My order has arrived by there is an item missing. What do I do?

I have received the wrong item in my order. What do I do now?

What payment methods do you accept?

What shoe sizes are shown on your website?

Is there a size guide to help me?

Orders

Do you ship internationally?

Who delivers my shoes?

How long does delivery take?

What are your delivery charges?

How do I track my order?

What happens if I am not in when my delivery arrives?

Can I change the delivery address once my order has been placed?

Do you deliver to BFPO or PO Box addresses?

UK Returns Policy

EU Returns Policy

UK & EU Exchanges Policy

Can I Process My Return Through Another Carrier?

Returning Faulty Items

EU Delivery Options

I bought my shoes from another stockist and have found a fault. What do I do now?

Do I pay for the cost of the return? Do you reimburse delivery charges for returns?

Will I receive my refund?

If you are issued with a Credit Note

Can you confirm receipt of my shoes/confirm refund?

I sent my shoes back but I haven't received my refund or credit email?

I've been sent an incorrect item, an odd item or an item is missing. What do I do?

Returns & Exchanges

How do I find what I am looking for?

I've seen a product advertised, how do I find it?

I've seen a product of yours but I can't find it online?

I would like to know if/when a product will be back in stock. Is this possible?

Is your customer service team able to tell me where I can find a specific product?

Do I need to sign for my delivery?Updated 14 days ago