Delivery

Your delivery questions, answered.

Do you ship internationally?

We are only able to ship to Europe. However, if you are in America or Canada why not check out our friends at ghbass.com.

Who delivers my shoes?

We use Royal Mail within the UK. For orders outside of the UK we use Arames, Bring, BRT spa, Colissimo, DHL, Post NL and Seur. The courier will vary dependent on destination country. Please check the deliveries and returns page for delivery timescale

How long does delivery take?

1. Free delivery via Royal Mail will normally be delivered in 2-5 working days. However, this service may take longer. If you have not received your items within 7 working days, please contact us. 2. For orders outside the UK, please check our delive

What are your delivery charges?

These will vary so please visit our delivery & returns page.

How do I track my order?

Your tracking information will be sent to you in an email once the parcel has been dispatched. If you have an account you are able to login and get your tracking information at any time.

What happens if I am not in when my delivery arrives?

This is dependent on the courier used for your delivery. Please contact our Customer Care team for further information.

Do I need to sign for my delivery?

Our couriers will need to obtain a signature to make the delivery so we advise delivering to an address where someone will be able to sign for it between the hours of 8am-8pm Monday-Friday. If you are unable to sign for the delivery, the courier will

Can I change the delivery address once my order has been placed?

If you realise that you have entered the wrong delivery address then please contact our Customer Care team who will advise as to whether it is possible to change the delivery address. It's all dependant on the status of your order (whether it has bee

Do you deliver to BFPO or PO Box addresses?

At this time we do not deliver any orders to BFPO addresses or PO Box addresses.