If you are issued with a Credit NoteUpdated 14 days ago
Online Credit Note Terms and Conditions
Validity
1.1. The credit note is valid for a period of [e.g., 12 months] from the date of issue. After this period, any unused balance will expire and cannot be redeemed.
1.2. The credit note is only valid for use on our online store and cannot be used in physical locations (if applicable).
Redemption
2.1. The credit note can be used as full or partial payment for products available on our website.
2.2. If the total value of the purchase exceeds the balance of the credit note, the remaining amount must be paid using another accepted payment method.
2.3. If the value of the purchase is less than the balance of the credit note, the remaining balance will remain on the credit note for future use, subject to its validity period.
Non-Transferable and Non-Refundable
3.1. The credit note is non-transferable and can only be used by the original recipient.
3.2. The credit note cannot be exchanged for cash, either in full or in part, unless required by law.
Issuance
4.1. Credit notes are issued in the following circumstances:
Refunds for returned items when requested by the customer.
Store credit offered as a goodwill gesture.
4.2. Credit notes are not issued for promotional or discounted items unless otherwise specified.
Refunds for Purchases Made with Credit Notes
5.1. If an item purchased using a credit note is returned and eligible for a refund, the refund will be reissued as a credit note, not cash.
5.2. No cash refunds will be provided for items purchased using a credit note.
Legal Rights
6.1. These terms do not affect your statutory rights under applicable consumer protection laws.
6.2. In jurisdictions where unused credit note balances must be refunded in cash, we will comply with local regulations upon request.
Fraud and Misuse
7.1. The company reserves the right to cancel or void a credit note if it is found to have been obtained fraudulently or used in breach of these terms.
Contact Us
For any questions or concerns regarding your credit note, please contact our customer service team at [email protected]