Returns made easy – everything you need to know.
All returned items will need to be received in a resaleable condition - unworn/unused and in its original packaging within 30 days of purchase. If the soles of any of the shoes are returned with marks on we will not be able to offer a refund. We advi
All returned items will need to be received in a resaleable condition - unworn/unused and in its original packaging within 30 days of purchase. If the soles of any of the shoes are returned with marks on we will not be able to offer a refund. We advi
At this current time, we are not offering exchanges for UK and EU customers. We recommend placing a new order in the size of your choice. To return your item(s) click, on the button below to visit our returns portal where you can print an easy to use
If you choose to use another courier the entire cost will be absorbed by the customer and we advise that you use a tracked service as we will not be able to accept liability for any additional fees. Lost parcels also need a tracked service used as we
If you feel that the item you have received is not fit for purpose, for example, if it has a manufacturing fault please contact our Customer Care team who will be able to guide you through the faulty returns process. Please provide us with photos of
All non-UK orders must be placed in Euros, not GBP. Please ensure to select your correct ‘Delivering To’ country. If you fail to do this you will be redirected to the home page of the correct store and asked to replace your order. All EU Delivery/Ret
If you feel there is a fault with your shoes, please get in contact with the stockist from whom you purchased them. We are unable to accept items back that have been purchased through another retailer.
We offer free returns to the UK however EU returns need to be paid for by the customer when you use the returns portal . Your delivery charge will be refunded in some circumstances, for example, if your entire order was faulty or incorrect, or if you
All refunds are processed on receipt of the item. Once the refund has been actioned, you should see the funds available within 3-5 working days. During busy periods this may take a little longer and some banks may take longer than others. Unfortunate
Online Credit Note Terms and Conditions. Validity. 1.1. The credit note is valid for a period of [e.g., 12 months] from the date of issue. After this period, any unused balance will expire and cannot be redeemed. 1.2. The credit note is only valid fo
You will receive an automated email from us to let you know the goods have been received back at our warehouse.
Firstly we suggest that you check the tracking information to ensure that your item has been signed for and received back at our warehouse. If it has and it has been longer than 3-5 working days, we suggest that you give our Customer Care Team a call
We’re really sorry to hear this. We take a lot of care with all of our orders, but everyone has the occasional bad day... If this happens, please contact our Customer Care Team and they will get this sorted for you as quickly as possible.