UK Returns PolicyUpdated 14 days ago

All returned items will need to be received in a resaleable condition - unworn/unused and in its original packaging within 30 days of purchase. If the soles of any of the shoes are returned with marks on we will not be able to offer a refund. We advise you to use a soft surface to try your shoes on. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care team's discretion, who will work on a case by case basis.

Please be aware that if you choose the Royal Mail Collect from home service then you can only return 1 pair per returns label.

Click here to begin your return: https://ghbass-eu.returns.international/

Any returns received outside the 30 days are accepted at the discretion of Overland Retail Limited. If we decide not to accept your return we will contact you via email or letter and send your items back to you. All refunds will be issued back to the customer using the original method of payment. In the event that you lose your card or it has expired, please contact our Customer Care Team. Once the refund has been issued, it will normally take about 3-5 working days to reflect in your available balance, however, this is dependent on your card issuer so can sometimes take longer.

Please note that in the cases of unusual returns activities, we may allow ourselves to investigate and take suitable measures.