ghbass-eu

Once your order has been successfully placed, you will receive a succession of 2 emails.Confirmation email: Lets you know that your order has been accepted.Shipment email: Confirmation that the goods have left our warehouse and a tracking number to use via our courier service website. This will also contain details of how to return your goods if they are not suitable (but hopefully that won&apos;t be the case).If you do not receive any of the above please <a href="https://www.ghbass-eu.com/pages/contact" style=" text-decoration: none;" title="Contact">contact our Customer Care team</a> for further assistance.Account HoldersShould you not receive any of the above emails, you can log in to your account and you will be able to check the status of any order placed.Pease note: If you do not receive communication from us:Check your junk folder just in case the email has been filtered there.Ensure the correct email address has been provided.

Once your order has been successfully placed, you will receive a succession of 2 emails. Confirmation email: Lets you know that your order has been accepted. Shipment email: Confirmation that the goods have left our warehouse and a tracking number to

What happens after I place my order?

Orders

Do I need to have an account to place an order?

What do I do if I have forgotten my password/login details?

Does registering mean that I will start receiving promotional emails?

Will my details be kept private?

How do I subscribe to your newsletter?

Account

I haven't received my order confirmation or emails for my order?

I have made a mistake on my order and need to change/cancel it. What do I do?

My order has been cancelled. Why is this?

My order has arrived by there is an item missing. What do I do?

I have received the wrong item in my order. What do I do now?

What payment methods do you accept?

What shoe sizes are shown on your website?

Is there a size guide to help me?

Do you ship internationally?

Who delivers my shoes?

How long does delivery take?

What are your delivery charges?

How do I track my order?

What happens if I am not in when my delivery arrives?

Do I need to sign for my delivery?

Can I change the delivery address once my order has been placed?

Do you deliver to BFPO or PO Box addresses?

Delivery

UK Returns Policy

EU Returns Policy

UK & EU Exchanges Policy

Can I Process My Return Through Another Carrier?

Returning Faulty Items

EU Delivery Options

I bought my shoes from another stockist and have found a fault. What do I do now?

Do I pay for the cost of the return? Do you reimburse delivery charges for returns?

Will I receive my refund?

If you are issued with a Credit Note

Can you confirm receipt of my shoes/confirm refund?

I sent my shoes back but I haven't received my refund or credit email?

I've been sent an incorrect item, an odd item or an item is missing. What do I do?

Returns & Exchanges

How do I find what I am looking for?

I've seen a product advertised, how do I find it?

I've seen a product of yours but I can't find it online?

I would like to know if/when a product will be back in stock. Is this possible?

Is your customer service team able to tell me where I can find a specific product?

What happens after I place my order?Updated 14 days ago