Orders

All the info you need about your orders, from delivery times to returns.

What happens after I place my order?

Once your order has been successfully placed, you will receive a succession of 2 emails. Confirmation email: Lets you know that your order has been accepted. Shipment email: Confirmation that the goods have left our warehouse and a tracking number to

I haven't received my order confirmation or emails for my order?

If you haven't received any correspondence from us, we suggest that you first of all check your junk folder. You can also check the status of your order by logging into your account (if you have registered). Failing this, please contact our Customer

I have made a mistake on my order and need to change/cancel it. What do I do?

Please contact our Customer Care Team, they will do their best to advise you.

My order has been cancelled. Why is this?

While we do our very best to fulfil every order, on occasion we may have to cancel an item or order. The reasons of this can vary, but you should get an email from us explaining the reason why. However, if you have any questions, please do not hesita

My order has arrived by there is an item missing. What do I do?

Oops! If you find an item missing from your order, please contact our customer care team.

I have received the wrong item in my order. What do I do now?

We are really sorry, please contact our Customer Care Team to arrange the delivery of the correct item. If you are sending the item(s) back from outside the UK, please ensure to place a proof of postage receipt in the box. You will be fully refunded

What payment methods do you accept?

We accept Paypal, Amazon Pay, Klarna and all major debit and credit cards except American Express.

What shoe sizes are shown on your website?

All sizes are shown in EU and UK sizes, unless stated otherwise.

Is there a size guide to help me?

There is a size guide available on every product page.