Can I Process My Return Through Another Carrier?Updated 14 days ago

If you choose to use another courier the entire cost will be absorbed by the customer and we advise that you use a tracked service as we will not be able to accept liability for any additional fees. Lost parcels also need a tracked service used as we are unable to launch an investigation without a proof of purchase. Before you send your item(s) back read the bullet points below.

1. Shoes must not be worn outside.
2. If you plan to return your shoes, do not wear/continue to wear them.
3. Shoes must be returned in their original complete box with all stickers attached.
4. Please place the shoe boxes inside a bag or wrapped before returning. We are unable to re-use boxes that have been taped up.
5. We reserve the right to refuse the refund of shoes that have been deliberately damaged so as to appear faulty.
6. Customer MUST retain proof of postage on returned parcels, as we cannot be held liable for lost parcels with no proof of posting.

Return address :

Unit 6, Daleside Park, Calverton, Nottingham, NG14 6LL.

Any returns received outside the 30 days are accepted at the discretion of Overland Retail Limited. If we decide not to accept your return we will contact you via email or letter and send your items back to you. All refunds will be issued back to the customer using the original method of payment. In the event that you lose your card or it has expired, please contact our Customer Care Team. Once the refund has been issued, it will normally take about 3-5 working days to reflect in your available balance, however, this is dependent on your card issuer so can sometimes take longer.

Please note that in the cases of unusual returns activities, we may allow ourselves to investigate and take suitable measures.