ghbass-eu

We use Royal Mail within the UK. For orders outside of the UK we use Arames, Bring, BRT spa, Colissimo, DHL, Post NL and Seur. The courier will vary dependent on destination country. Please check the deliveries and returns page for delivery timescales.

We use Royal Mail within the UK. For orders outside of the UK we use Arames, Bring, BRT spa, Colissimo, DHL, Post NL and Seur. The courier will vary dependent on destination country. Please check the deliveries and returns page for delivery timescale

Who delivers my shoes?

Delivery

Do I need to have an account to place an order?

What do I do if I have forgotten my password/login details?

Does registering mean that I will start receiving promotional emails?

Will my details be kept private?

How do I subscribe to your newsletter?

Account

What happens after I place my order?

I haven't received my order confirmation or emails for my order?

I have made a mistake on my order and need to change/cancel it. What do I do?

My order has been cancelled. Why is this?

My order has arrived by there is an item missing. What do I do?

I have received the wrong item in my order. What do I do now?

What payment methods do you accept?

What shoe sizes are shown on your website?

Is there a size guide to help me?

Orders

Do you ship internationally?

How long does delivery take?

What are your delivery charges?

How do I track my order?

What happens if I am not in when my delivery arrives?

Do I need to sign for my delivery?

Can I change the delivery address once my order has been placed?

Do you deliver to BFPO or PO Box addresses?

UK Returns Policy

EU Returns Policy

UK & EU Exchanges Policy

Can I Process My Return Through Another Carrier?

Returning Faulty Items

EU Delivery Options

I bought my shoes from another stockist and have found a fault. What do I do now?

Do I pay for the cost of the return? Do you reimburse delivery charges for returns?

Will I receive my refund?

If you are issued with a Credit Note

Can you confirm receipt of my shoes/confirm refund?

I sent my shoes back but I haven't received my refund or credit email?

I've been sent an incorrect item, an odd item or an item is missing. What do I do?

Returns & Exchanges

How do I find what I am looking for?

I've seen a product advertised, how do I find it?

I've seen a product of yours but I can't find it online?

I would like to know if/when a product will be back in stock. Is this possible?

Is your customer service team able to tell me where I can find a specific product?

Who delivers my shoes?Updated 14 days ago